Do And Don't

Do’s:

• Be Honest and Transparent Always provide accurate information about courses, universities, tuition fees, and visa requirements.
• Act in the Student’s Best Interest Recommend options that genuinely suit the student’s academic background, financial capacity, and career goals.
• Maintain Confidentiality Protect all personal and academic information shared by students.
• Stay Updated Keep current with university policies, country regulations, and global education trends.
• Follow Ethical Practices Respect institutional rules, avoid misrepresentation, and adhere to professional standards.
• Provide End-to-End Support Assist students through every stage—application, pre-departure, arrival, and post-study guidance.
• Document Everything Maintain proper records of student communications, payments, and agreements.
• Ensure Compliance Follow data protection laws such as GDPR/CCPA and country-specific education regulations.
• Promote Inclusivity and Respect Treat every student fairly regardless of background, nationality, or financial status.
• Engage in Continuous Learning Attend workshops, training, and university webinars to strengthen your expertise.

Don’ts:

• Do Not Mislead Students Avoid false promises about admissions, scholarships, or visa success rates.
• Do Not Submit Fake Documents Never assist in or overlook the use of forged or incorrect credentials.
• Do Not Share Data Without Consent Always obtain permission before sharing a student’s personal or academic information.
• Do Not Overcharge or Hide Fees Be transparent about all service charges and refund policies.
• Do Not Pressure Students Give students time and freedom to make their own decisions.
• Do Not Discredit Other Institutions or Agents Maintain professionalism and integrity when discussing competitors.
• Do Not Ignore Complaints Address student concerns promptly and professionally.
• Do Not Violate Institutional Agreements Follow all contractual terms with partner universities and sub-agents.
• Do Not Neglect Follow-Up Keep students informed at every stage of the process.
• Do Not Compromise Ethics for Profit Always prioritise the student’s welfare and the consultancy’s credibility over financial gain.

At the International Education Consultants Training Workshops (IECTW), trainees learn these Do’s and Don’ts as part of professional ethics training ensuring that every consultant upholds honesty, integrity, and excellence in international education services.

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